- Information intentionally sent by you to a Seller website (and any other Seller websites), including any of its microsites or subsites (collectively, “Seller Owned Websites”). Seller-Owned Websites are the property of Seller or its licensors;
- Information from other electronic, in-person, hard copy, written or other means by which you communicate and may provide us with information, such as when purchasing Products from Seller’s on-line store, using credit cards and/or other third-party payment facilities; by participating in, or using any Seller-related or sponsored promotions, coupons, discounts, membership incentives, or other programs which typically provide a discounted or special price for purchases from Seller, by redeeming a Seller-related issued offer, by communicating with Seller at trade shows or similar events, by registering on a Seller-Owned Website, by making requests for service, and/or by registering your product.
Collecting information allows Seller to better understand and to be more responsive to you, your Product preferences, and needs; such information is helpful to develop and maintain websites relevant to your needs, and assists us in more effectively managing our business. To protect privacy, we provide this privacy-related notice explaining our general informational practices and the choices you can make about the way your information is collected and used. In connection with the foregoing and other related objectives, we endeavor to use various commercially reasonable physical, administrative, and technological safeguards to protect the integrity and security of all information collected, including information which we need to share with service providers. While we monitor secure traffic to and from the websites for various purposes, we are not, and cannot guaranty that our websites or any e-commerce activity, is totally secure. Therefore, we encourage website visitors and purchasers to be cautious and take affirmative steps to protect your own information online, including ensuring that your online account information remains secure.
Notice To All Non-U.S. Users
All Seller websites are operated in the United States. If you are located outside of the United States, please be aware that any information provided to us is transferred to the United States, and by using the websites and voluntarily providing your information, you consent to such transfer of information with the understanding that the applicable law(s) in the Unites States may not require provision of private information at the same level of protections as the laws of other countries.
notice to california residents
If you are a California resident, you may, one time per calendar year, request a notice regarding the categories of personally identifiable information disclosed by Seller (if any) during the immediately preceding 12-month period, to third parties for their own direct marketing purposes, and the name and address of any such third parties. To obtain such a notice, please send a written request by postal mail to: Encore Commercial Products, Inc., 37525 Interchange Dr., Farmington Hills, MI 48335 Attention: Website Director
notice to canadian residents
the information we collect
We collect both Non-Personally Identifiable Information and Personally Identifiable Information, each defined below, that you provide to us through the Communication Points.
- Personally Identifiable Information is information collected from the Communication Points associated with a person’s name or personal identity, and can be used to identify or contact you. It includes but is not limited to such information as your name, postal address, e-mail address, telephone number (mobile and/or landline), fax number, and credit/debit card information.
We do not knowingly or purposely collect Personally Identifiable Information from children under the age of thirteen (13). All Products available for sale on Seller’s website are intended to be purchased only by adults. We do not collect or maintain site information via the website or otherwise, from those we actually know are under thirteen (13) years old. If you notify us that information has been provided by or about a child under the age of thirteen (13), upon receipt of written notice and verification, we will promptly delete such information.
how we use collected information
Seller uses collected information (both Personally Identifiable Information and Non-Personally Identifiable Information) to provide you with the goods, services or information that you request, and also to help us better understand the needs and interests of consumers so that we may more closely meet your needs. For example, we may use Personally Identifiable Information to help you complete a transaction or order with us, to respond to your inquiries and requests, to provide and update you on our customer services and support, to notify you of promotional or special offers, to communicate with you about our Products and services, to allow you to participate in an interactive feature, to invite you to participate in surveys about our Products and/or services, to send you information about Seller Products, services, promotions, events, and service advisories, to post reviews or comments that you have submitted to Seller, and/or to help us determine other Seller Products, services or information that may be of interest to you (see the Section below, “Your Privacy Preferences Regarding Personally Identifiable Information-Opting In/Out” regarding sending such communications to you). Personally Identifiable Information in the form of credit/debit card information is used only for payment processing and fraud prevention, and is never retained, except at the specific prior consent of a user.
who we share information with
links to non-seller owned sites
online behavioral advertising
Seller may participate in targeted advertising, whereby you may receive advertisements that may be of interest to you on Seller-Owned Websites and/or Non-Seller Owned Websites from Seller, third party advertisers or advertising networks. These advertisements are selected based on an assessment of your on-line browsing behavior, search activities and/or demographic information. We do not share Personally Identifiable Information for this purpose. If you receive a behaviorally targeted advertisement as stated above, you may click on the icon displayed on the advertisement to receive more information, including instructions for opting out from receiving further advertisements from that particular advertising network. Your opt-out choices may depend on your specific device or browser settings and some websites or browsers may have different features regarding your ability to choose which ads to display or opt out from receiving. Please refer to the applicable website that you are visiting for additional information.
do not track signals
Some web browsers may have a “do not track” option that allows you to opt out of having your on-line activities tracked. As a uniform technological standard has not yet been developed regarding this technology, the Seller Owned Websites are not currently set up to respond to this feature, and, therefore, we do not take action to respond to such “do not track” signals.
our commitment to information security
Information security is important to Seller, and while no security measure is perfect or impenetrable and we cannot guarantee the security of the information that you provide to us, you can be assured that we maintain physical, electronic and administrative measures and safeguards and periodically review these security measures and safeguards to protect your Personally Identifiable Information from unauthorized or inappropriate access and use.
our commitment to children’s privacy
To reiterate, our Communication Points are not directed at minors, and we do not knowingly solicit or collect personal information from or about children, particularly those under the age of thirteen (13). Should any parent or guardian discover that his/her child has provided personal information to Seller, please contact Seller at [email protected] to have such information deleted from our records.
how to access or update your information
You can access, edit, delete and update any Personally Identifiable Information that you provided to us by visiting your profile page on the applicable Seller website (if you are a registered user) or by contacting us at [email protected] We use this procedure to better safeguard your Personally Identifiable Information. To protect your privacy and security, we will also take steps to verify your identity before granting you access to edit or update your Personally Identifiable Information.
Your Privacy Preferences Regarding Personally Identifiable Information – Opting In/Out
You can opt out ofreceiving promotional communications from Seller by notifying us that you do not wish to receive such information by contacting us a Seller’s email preferences (if you are a registered user), by contacting us at [email protected] or by contacting us, in writing, at: 37525 Interchange Dr., Farmington Hills, MI 48335 Attention: E Commerce Director. Please note that if you have opted out of receiving promotional communications from us, Seller may still send you non-promotional communications (such as, for example, information about your accounts or purchases). In addition, in the event you have opted out but in the future desire to receive promotional information from Seller, you may opt in by contacting us at [email protected].
How To Contact Us