Privacy Policy
ENCORE COMMERCIAL
PRODUCTS, INC.
PRIVACY POLICY
EFFECTIVE MAY 1, 2017
PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE
USING AN ENCORE COMMERCIAL PRODUCTS, INC. (“Encore”), OR RELATED WEBSITE,
INCLUDING WEBSITES OWNED OR OPERATED BY AFFILIATES, PARENTS, SUBSIDIARIES,
DIVISIONS, SUCCESSORS, ASSIGNS AND TRANSFEREES.
WEBSITES AFFILIATED WITH ENCORE PRESENTLY INCLUDE “POST GUARD,” “SUREGUARD,” “GLASS CITY PLASTICS, INC.,” AND
WEBSITES OPERATED USING D/B/A’S, HEREINAFTER COLLECTIVELY REFERRED TO IN THE
SINGULAR AS “SELLER”-OWNED WEBSITE. WHEN YOU USE A SELLER-OWNED WEBSITE,
YOU ARE AGREEING TO BE SUBJECT TO THIS PRIVACY POLICY. DO NOT USE ANY SELLER-OWNED
WEBSITE OR ANY OTHER SELLER COMMUNICATION POINT AS DESCRIBED BELOW IN THIS
PRIVACY POLICY, IF YOU DO NOT WANT TO BE SUBJECT TO THIS PRIVACY POLICY, AS USE
OF A SELLER-OWNED WEBSITE CONSTITUES KNOWLEDGE, AND ACCEPTANCE OF THE TERMS OF
THIS PRIVACY POLICY.
This Privacy Policy applies
to all information received by Seller (hereinafter from time to time referred
to either as “Seller,” “we,” “our” or “us”) through various on-line and/or
off-line points of communication (collectively, the “Communication Points”),
including but not limited to, the following examples of information which you
provide:
1.
Information intentionally
sent by you to a Seller website (and any other Seller websites), including any
of its microsites or subsites (collectively, “Seller Owned Websites”). Seller-Owned
Websites are the property of Seller or its licensors;
2.
Information from Seller’s
social media pages on Non-Seller Owned Websites, as explained in the Section
below entitled “Links to Non-Seller Owned Sites” (e.g., Seller’s
official/verified pages on such social media websites, such as Facebook,
Twitter, YouTube, Instagram, Google+, Flickr and/or Vimeo, and more), which
post a link to a Seller-Owned Website containing this Privacy Policy; and
3.
Information from other
electronic, in-person, hard copy, written or other means by which you
communicate and may provide us with information, such as when purchasing Products
from Seller’s on-line store, using credit cards and/or other third-party
payment facilities; by participating in, or using any Seller-related or
sponsored promotions, coupons, discounts, membership incentives, or other
programs which typically provide a discounted or special price for purchases
from Seller, by redeeming a Seller-related issued offer, by communicating with Seller
at trade shows or similar events, by registering on a Seller-Owned Website, by making
requests for service, and/or by registering your product.
PRIVACY
Collecting information
allows Seller to better understand and to be more responsive to you, your
Product preferences, and needs; such information is helpful to develop and
maintain websites relevant to your needs, and assists us in more effectively managing
our business. To protect privacy, we provide this privacy-related notice
explaining our general informational practices and the choices you can make
about the way your information is collected and used. In connection with
the foregoing and other related objectives, we endeavor to use various
commercially reasonable physical, administrative, and technological safeguards
to protect the integrity and security of all information collected, including
information which we need to share with service providers. While we monitor secure traffic to and from
the websites for various purposes, we are not, and cannot guaranty that our
websites or any e-commerce activity, is totally secure. Therefore, we encourage website visitors and
purchasers to be cautious and take affirmative steps to protect your own
information online, including ensuring that your online account information
remains secure.
NOTICE TO ALL NON-U.S. USERS
All Seller websites are operated in the United
States. If you are located outside of
the United States, please be aware that any information provided to us is
transferred to the United States, and by using the websites and voluntarily
providing your information, you consent to such transfer of information with
the understanding that the applicable law(s) in the Unites States may not
require provision of private information at the same level of protections as
the laws of other countries.
NOTICE TO CALIFORNIA
RESIDENTS
If you are a California resident, you may, one
time per calendar year, request a notice regarding the categories of personally
identifiable information disclosed by Seller (if any) during the immediately
preceding 12-month period, to third parties for their own direct marketing
purposes, and the name and address of any such third parties. To obtain
such a notice, please send a written request by postal mail to: Encore
Commercial Products, Inc., 37525 Interchange Dr., Farmington Hills, MI 48335 Attention:
Website Director
NOTICE TO CANADIAN RESIDENTS
This privacy Policy is written with the intent to address both federal and provincial legislative privacy requirements as recognized in the ten (10) Canadian Standards Association (CSA) Principles incorporated into the Personal Information Protection and Electronic Documents Act (“PIPEDA”). In the event of a conflict with the provisions of this Policy, and any such legislation, the Policy provisions shall apply.
THE INFORMATION WE COLLECT
We collect both Non-Personally
Identifiable Information and Personally Identifiable Information, each defined
below, that you provide to us through the Communication Points.
1.
Non-Personally
Identifiable Information is
information that cannot be used to identify you or to contact you and is
information not associated with a specific personal identity. It includes
information that we (or our third party service provider) collect automatically,
or passively, from you by tracking your use of the Seller Owned Websites, using
technology and methodology that enables tracking, such as cookies, pixels, web
beacons, log files and other tracking technologies (collectively,
“Cookies”). A Cookie is a small file of information sent by a web server
to store on a web browser so it can later be read back from that browser.
Information that a Cookie collects may include, but is not limited to,
information such as domain type, browser version, service provider, internet
protocol address, time spent and web pages visited, as well as information
searched for on our Seller Owned Websites. Cookies help a website recognize a
returning visitor for purposes of saving certain preferences that the visitor
set while previously browsing the website. This tracking through the use of
cookies will not by itself reveal anything to us about you personally or
provide us with any information that personally identifies you, such as your
name, e-mail address or other personally identifiable information.
Non-Personally Identifiable Information may also include information that you,
at your option, voluntarily provide us through any of the other Communication
Points, and includes but is not limited to information such as hobbies and
interests, gender, age, level of education, as well as purchases from, and
experience with, Seller’s website and Products which are available for purchase.
2.
Personally
Identifiable Information is
information collected from the Communication Points associated with a person’s
name or personal identity, and can be used to identify or contact you. It
includes but is not limited to such information as your name, postal address,
e-mail address, telephone number (mobile and/or landline), fax number, and
credit/debit card information.
We do not knowingly or purposely collect Personally Identifiable
Information from children under the age of thirteen (13). All Products
available for sale on Seller’s website are intended to be purchased only by
adults. We do not collect or maintain
site information via the website or otherwise, from those we actually know are
under thirteen (13) years old. If you
notify us that information has been provided by or about a child under the age
of thirteen (13), upon receipt of written notice and verification, we will
promptly delete such information.
HOW WE USE COLLECTED INFORMATION
Seller uses collected
information (both Personally Identifiable Information and Non-Personally
Identifiable Information) to provide you with the goods, services or
information that you request, and also to help us better understand the needs
and interests of consumers so that we may more closely meet your needs.
For example, we may use Personally Identifiable Information to help you
complete a transaction or order with us, to respond to your inquiries and
requests, to provide and update you on our customer services and support, to
notify you of promotional or special offers, to communicate with you about our Products
and services, to allow you to participate in an interactive feature, to invite
you to participate in surveys about our Products and/or services, to send you
information about Seller Products, services, promotions, events, and service advisories, to post reviews or
comments that you have submitted to Seller, and/or to help us determine other Seller
Products, services or information that may be of interest to you (see the Section
below, “Your Privacy Preferences Regarding Personally Identifiable
Information-Opting In/Out” regarding sending such communications to you).
Personally Identifiable Information in the form of credit/debit card
information is used only for payment processing and fraud prevention, and is
never retained, except at the specific prior consent of a user.
We use Non-Personally
Identifiable Information to increase the functionality and user friendliness of
our Seller Owned Websites, to improve the design, content and visitor
experience of all of our Communication Points, and/or to deliver interest-based
advertising as described in this Privacy Policy (see Section below, entitled
“Online Behavioral Advertising” regarding interest-based advertising). We may
also use Personally Identifiable Information and/or Non-Personally Identifiable
Information for research purposes such as analyzing how visitors use and
navigate our Seller Owned Websites. In addition, we may take your Personally
Identifiable Information and make it Non-Personally Identifiable Information,
either by combining it with information about other individuals (aggregating
your information with information about other individuals), or by removing
characteristics, such as your name, that make the information personally
identifiable to you, i.e., de-personalizing your information. Given the nature
of this information, there are no restrictions under this Privacy Policy on Seller’s
right to aggregate or de-personalize your Personally Identifiable Information,
and use and/or share with third parties the resulting Non-Personally
Identifiable Information in any way.
WHO WE SHARE INFORMATION WITH
Seller may disclose Personally Identifiable
Information to companies affiliated with Seller, such as our affiliated companies
and/or generally unaffiliated third parties working on our behalf, for us or
with us, such as agents, service providers, consultants, shippers, contractors,
vendors and suppliers, for the limited purposes of enabling them to respond to
your requests to us, or your purchase of Products, services or information, for
fulfilling Seller-related promotions and/or offers, assisting us in
understanding your needs and interests so that we can better provide you with Products,
services or information, or for the other purposes addressed above entitled
“How We Use Collected Information.” All such affiliated and unaffiliated
parties who have access to Personally Identifiable Information are required by Seller
to keep confidential such information and may not use it for any purpose(s)
other than to carry out the services they are performing for Seller and as
otherwise required by law. Except as otherwise expressly stated in this Privacy
Policy, Seller will not share Personally Identifiable Information with third
parties without your permission, unless legally required to (a) comply with any
law, subpoena, regulation or court order; (b) respond to requests from
governmental authorities; and/or (c) help prevent fraud or to protect the
safety, rights, property or security of Seller as well as that of third
parties.
LINKS TO NON-SELLER OWNED SITES
The Communication Points
may include links to and/or from other websites and/or social media platforms
which are not owned or controlled by Seller and are owned by companies or
parties which are either affiliated or unaffiliated with Seller (collectively, “Non-Seller
Owned Websites”). These links are provided to you as a matter of convenience
and for informational purposes only. When you access links to or from a
Non-Seller Owned Website, you are not on a Seller Owned Website. We do not
endorse or make any representations about Non-Seller Owned Websites, and we are
not responsible for, and we specifically disclaim all warranties, express or
implied, as to the practices, privacy, content, policies, or security of such
Non-Seller Owned Websites. You are responsible for reviewing, and we
encourage you to review the terms of use, privacy and any other policies of
such Non-Seller Owned Websites.
ONLINE BEHAVIORAL ADVERTISING
Seller may participate
in targeted advertising, whereby you may receive advertisements that may be of
interest to you on Seller-Owned Websites and/or Non-Seller Owned Websites from Seller,
third party advertisers or advertising networks. These advertisements are
selected based on an assessment of your on-line browsing behavior, search
activities and/or demographic information. We do not share Personally
Identifiable Information for this purpose. If you receive a behaviorally
targeted advertisement as stated above, you may click on the icon displayed on
the advertisement to receive more information, including instructions for
opting out from receiving further advertisements from that particular
advertising network. Your opt-out choices may depend on your specific
device or browser settings and some websites or browsers may have different
features regarding your ability to choose which ads to display or opt out from
receiving. Please refer to the applicable website that you are visiting
for additional information.
DO NOT TRACK SIGNALS
Some web browsers may
have a “do not track” option that allows you to opt out of having your on-line
activities tracked. As a uniform technological standard has not yet been
developed regarding this technology, the Seller Owned Websites are not
currently set up to respond to this feature, and, therefore, we do not take
action to respond to such “do not track” signals.
OUR COMMITMENT TO INFORMATION SECURITY
Information security is
important to Seller, and while no security measure is perfect or impenetrable
and we cannot guarantee the security of the information that you provide to us,
you can be assured that we maintain physical, electronic and administrative
measures and safeguards and periodically review these security measures and
safeguards to protect your Personally Identifiable Information from
unauthorized or inappropriate access and use.
OUR COMMITMENT TO CHILDREN’S PRIVACY
To reiterate, our
Communication Points are not directed at minors, and we do not knowingly solicit
or collect personal information from or about children, particularly those under the age of thirteen (13). Should any
parent or guardian discover that his/her child has provided personal
information to Seller, please contact Seller at [email protected] to have such information
deleted from our records.
HOW TO ACCESS OR UPDATE YOUR INFORMATION
You can access, edit,
delete and update any Personally Identifiable Information that you provided to
us by visiting your profile page on the applicable Seller website (if you are a
registered user) or by contacting us at [email protected]. We use this procedure to better
safeguard your Personally Identifiable Information. To protect your
privacy and security, we will also take steps to verify your identity before
granting you access to edit or update your Personally Identifiable
Information.
YOUR PRIVACY PREFERENCES REGARDING PERSONALLY
IDENTIFIABLE INFORMATION – OPTING IN/OUT
You can opt out of
receiving promotional communications from Seller by notifying us that you do
not wish to receive such information by contacting us at Seller’s
email preferences (if you are a
registered user), by contacting us at [email protected], or by contacting us, in writing, at: 37525
Interchange Dr., Farmington Hills, MI 48335 Attention: E Commerce Director.
Please note that if you have opted out of receiving promotional communications
from us, Seller may still send you non-promotional communications (such as, for
example, information about your accounts or purchases). In addition, in
the event you have opted out but in the future desire to receive promotional
information from Seller, you may opt in by contacting us at [email protected].
CHANGES TO PRIVACY POLICY
By visiting any of the
Communication Points, or otherwise providing Seller with your information, you
are subject to the terms of this Privacy Policy and consent to our collection
and use of your information as set forth in this Privacy Policy. Seller
reserves the right to update, modify, or supplement this Privacy Policy,
including our collection and use and related business practices, at any time by
posting updated text on our Seller-Owned Websites, however we will not
materially reduce your rights under this Privacy Policy with respect to
previously provided information, without your consent. Changes to this
Privacy Policy are effective at the time they are posted to our Seller Owned
Websites. For this reason, it is your responsibility and Seller
encourages you to review this Privacy Policy each time you visit any of our Seller-Owned
Websites.
HOW TO CONTACT US
If you have any
questions, comments or concerns with respect to our privacy practices or this
Privacy Policy statement, please feel free to contact us at Encore Commercial
Products, Inc., Attn: E-Commerce Director, 37525 Interchange Dr., Farmington
Hills, MI 48335. Email address: [email protected]